Accessibility is not just physical access, such as adding a ramp where steps exist. Accessibility is much more, and it requires looking at how programs, services, and activities are delivered. Are there policies or procedures that prevent someone with a disability from participating (such as a rule that says “no animals allowed,” which excludes blind people who use guide dogs)? Are there any eligibility requirements that tend to screen out people with disabilities (such as requiring people to show or have a driver’s license when driving is not required)?
Examples of how Rancho Mirage helps people with disabilities include the provision of hearing-assisted devices to use at City meetings, lowered counters at City Hall for people using wheelchairs, accessible bathrooms, and other accessibility improvements at City facilities.
The City of Rancho Mirage’s ADA Coordinator can assist anyone with disabilities who need help with City services, program, or accessibility issues. For further information please contact Charles Nesbit, ADA/504 Coordinator at firstname.lastname@example.org or call City Hall at (760) 324-4511, Ext. 523.
The links below offer information on the Americans with Disabilities Act Grievance Procedures and Grievance process.
- ADA Grievance Procedures: The purpose of the Americans with Disabilities Act (“ADA”) procedures is to provide clear and concise instructions to any aggrieved person or persons who believe he or she or they have been discriminated against by the City of Rancho Mirage or any of its affiliated agencies on the basis of an ADA recognized disability in the provision of services, programs or activities.
- Grievance Complaint form: The Grievance Complaint Form is to ensure that the City promptly addresses any programs, concerns, complaints or conflicts related to Americans with Disabilities Act (“ADA”) compliance.